Tools: Salesforce, G Suite, Google Ad Manager, Google Campaign Manager, Microsoft Office 365, Sprinklr
Certifications: Google Display Network / AdWords, Bid Manager
University of California at Berkeley
TMP WORLDWIDE JAN 2020 - Present
I manage west coast client relationships while developing and leading multi-faceted digital strategies leveraging our integrated software solutions and digital delivery teams -- all for some of the most recognized brands in the world. I identify and drive growth opportunities while fostering innovation that delivers on our clients' business goals.
As the principal point of contact for assigned client relationships, I am responsible for building long-term client relationships, anticipating client needs, and working with our supporting teams to coordinate efforts aimed at solving those needs.
I am responsible for coordinating the development management, measurement and presentation of multi-channel digital strategies aligned to client goals. I work with Digital Strategists, Creative, Support and Delivery teams to efficiently deliver strategies, solutions, flawless execution and results for presentation to the client. Mentor to our Account Executive team.
TRIAD RETAIL MEDIA (part of WPP) | AUG 2018 — March 2019
Vice President, Operations
Lead and managed $65M ad business with 60+ person across four cross-functional teams responsible for campaign management, media operations, analytics, creative, production for anything listed or sold on Walmart.com.
Lead complex workflows across cross-functional teams to design and build custom digital content and creative assets for websites, landing pages, videos, social, etc.
Served as the conduit between the Triad HQ team, remote team members, the Walmart Media Group, and Walmart Labs across product, sales operations, marketing, and finance teams to align objectives and maximize efforts.
Lead and facilitated all meetings - provide status updates, identified obstacles and gaps; established, kept track of and reported on KPIs. Aligned teams OKRs with WMG's OKRs.
Developed talent strategy - managed recruiting, hiring, nd career development for my teams; allocated resources based on shifting priorities, seasonality and workloads—to achieve critical business objectives.
Established new and refined existing processes and workflows with cross functional teams—streamlining technology platforms from trafficking to execution to reporting.
Oversaw ad ops and campaign management teams -- responsible for campaign performance forecasting and analytics including return on ad spend (ROAS) and managed all A/B testing to optimize campaigns. Owned escalations procedures.
Owned P&L for four cost centers - tracked and managed budgets; identified opportunities to reduce costs, and evaluated and approved new IT applications to support businesses.
ACCENTURE | SAN FRANCISCO, CA | JUL 2017 — AUG 2018
Led large-scale initiatives and global projects for three Fortune 100 companies.
Developed and executed an outsourcing plan—transitioning from in-house customer support to third-parties in Menlo Park and Dublin for the largest social media company.
Hired and managed analyst, QA, and training teams—100+ people; developed productivity KPIs; established processes and delivered trainings to ensure they achieved goals; owned and managed P&L for the project.
Led market analysis and proposal for new US support team office, which included cost of living, average rent rates, specialized talent, etc.
Developed global social marketing project to drive brand awareness across US and Europe for the biggest software company; built team to execute project.
Worked on two business development opportunities for the leading search engine provider.
GOOGLE | SAN FRANCISCO, CA | MAR 2008 — JAN 2017
Senior Sales Executive & Program Lead
Owned programmatic display campaigns across multiple entities including YouTube, Google Search App, G+ Suite, Nexus, and Pixel.
Created and delivered digital campaign plans and pitches for major clients across retail, finance, and travel industries including Bank of America, Wells Fargo, Southwest Airlines, and Viking River Cruises.
Developed and managed sales strategies and plans to win new business and grow revenue; consulted with executives on developing advertising roadmaps.
Negotiated and executed programmatic deals with publisher and AdExchange partners on behalf of clients; recommended inventory and collaborated with Value Solutions and Programmatic Direct teams on key strategies and processes.
Negotiated and executed up to 35+ programmatic direct deals on behalf of clients; partnered with marketing teams at major publishers including The Wall Street Journal and CNN to create robust packages.
Served as liaison between tech support, product management, billing, and sales operations teams, clients and their agency partners to execute digital campaigns.
Worked with sales operations to help with Salesforce trainings and processes; led additional projects for quarterly team meetings and trainings; led planning for annual sales offsites.
Managed campaign quarterly spend up to $140M.
Oversaw 200%+ increase in programmatic spend quarter-over-quarter in 2016—earning the #1 spot for programmatic spender across DoubleClick Bid Manager globally.
Launched Nexus “Go Big” campaign across the US, Asia, and Europe during the Thanksgiving holiday with video and mobile ad units.
Senior Account Executive & Team Lead
Responsible for $7.8M book of business, including Intuit, Bank of America, Experian, Hulu, and Zoosk.
Developed, executed, and managed sales strategies and plans to sell marketing solutions such as DoubleClick for Advertisers, DoubleClick Rich Media, and DoubleClick Search.
Expanded Intuit account by selling full suite of solutions including Invite Media (DoubleClick Bid Manager, which spent $6M programmatically on their TurboTax campaigns).
Increased revenue of the University of Phoenix account by 300% quarter-over-quarter for three years.
Grew Experian account by 125% year-over-year while managing their complex reporting and custom data transfer requirements.
Recruited and hired new Account Managers; delivered product and sales trainings to new team members; coached team members on sales strategies and account management.
DYNAMIC LOGIC (part of WPP) | SAN FRANCISCO, CA | DEC 2005 — DEC 2007
Managing Director, West Coast
Responsible for new business and growing existing client portfolio with marketing agencies, publishers, and brands for Western US region.
Led sales teams to drive sales of ad analytics products on web, mobile, and video platforms to enterprise clients including Microsoft, Yahoo!, Google, eBay, Intel, OMD, Saatchi LA, and Universal McCann.
Grew Microsoft and Yahoo business YoY by 150%—exceeding overall West Coast revenue numbers overall.
Won business with Google and YouTube and executed a multi-year contract with their Google Network teams.
Recruited, hired, and built four high performing sales, research and IT teams of 18 people; provided ongoing training for team; set goals, provided direction, and managed performance.
Led business operations for West Coast office including office management, hiring, and the planning and execution of an office move in San Francisco.
Promoted from Regional Sales Manager to Managing Director.
DOUBLECLICK | SAN FRANCISCO, CA | OCT 1999 — DEC 2005
Account Director, Publisher Team
Managed and grew $7.2M book of business, including 30 accounts across the U.S., Canada, and Latin America.
Led consultative sales—from prospecting through closing—of the technology solution stack; built strategic partnerships with senior executives; created and delivered presentations.
Started as Account Manager at NetGravity, which was acquired by DoubleClick.